ChatBot for WordPress: It’s 2020, and I’m not reinventing the wheel by saying that chatbots can automate customer support. Plenty of companies around the globe have already put them into play. When implemented correctly, chatbots can provide relief for both customers and businesses. Users benefit from getting answers in the blink of an eye. Companies are glad to save money that would otherwise be spent to cover growing support expenses.
But lowering businesses’ costs, providing answers to FAQs, or recovering users’ passwords are not the only jobs chatbots can do. Companies that make full use of chatbots’ potential can achieve many of their business goals easier and quicker.
Let’s check out how.
Engage more visitors – ChatBot for WordPress
Chatbots reply to customer queries immediately, and that’s undeniably one of their best abilities. During the period of chatting with users, they can also display attractive images, GIFs, or YouTube videos that boost engagement.
However, chatbots don’t have to wait passively for visitors’ questions. It’s the opposite.
Chatbot customized greeting
ChatBot lets you decide when your greetings are sent. It can be, the time spent on a page, a referring website address, or other custom variables. In effect, your message can be more specific and better suited to a particular customer’s situation. A newly customized greeting is more likely to engage a customer and get them to begin a chat along with business purposes. The more time visitors spend on your pages, the more opportunities you get to educate them about your brand, products, and offers.
ChatBot for WordPress – Improve conversions with personalization
Customers don’t always know how to search for products. Usually, these technologies look for items in the wrong categories and fail to find what they need at that particular time. If that happens, a chatbot can come to the rescue.
A chatbot can quickly find products visitors look for and help them define what they need. They can ask a potential customer a set of clarifying questions concerning the type of product, its size, color, brand, and intended use.
Again the chatbots have in-built language processing units that can store memory and understand from 250 to further many languages spoken worldwide.
These chatbots have thus taken the place of personal assistant whether in case of medical or for business purposes.
Read More: why your business needs a chatbot
Collect newsletter subscribers
After providing their address and other contact details, a user instantly lands in your archives categorized as a new subscriber.
ChatBot lets you export segmented user lists to your email marketing software so that you can add new recipients to your existing lists. As a result, you can reach a bigger audience with your email and marketing campaigns.
Find out more about customers
All the result comes with the customer feedback that gives companies precious insight into their overall performance annually. Chatbots offer you the opportunity to gather that information with almost no effort. Now it comes to the time of the final goal of a conversation takes place, your chatbot can ask your customer for their opinion and let them provide answers via buttons.
The chatbot can also offer users who complete surveys, discounts, or promo codes for their next purchase. Simultaneously, you can gather more reviews and reward customers for their time.
Streamline the reservation process. A good reservation booking process is one that’s simple and quick. Chatbots let you keep it that way, while at the same time allowing you to create a much more personalized experience compared to reservation apps or online forms.
If a potential customer can’t find any suitable dates, the bot can encourage a user to email the appropriate company representative or enable them to call a dedicated department directly.
By designing a conversational reservation booking experience, you can make the process more enjoyable. By suggesting additional forms of contact, you show that you care and engage customers that might otherwise fail to complete the process after not being able to find a specific option. All this leads to a better brand experience and more reservations. To automate or not to automate?
Since often now that you’ve learned a bit about the possibilities of using a chatbot on a WordPress site, you’ll probably also start to see other goals the bot can help you achieve by showing you the path deliberately. And there seems to be quite a few of them, right?
Yubo is an Artificially Intelligent virtual assistant to handle pre-sales or post-sales support queries on a website or a Facebook company page. Since it deploys NLP while communicating with a visitor hence it understands contextual queries and replies to those questions elegantly. Yubo works 24×7 and increases a visitor’s engagement on a website considerably which leads to a reduced conversion cost and an enhanced customer experience. Contact us now for an AI Chatbot on your website.