Mumbai BMC Chatbot: Brihanmumbai Municipal Corporation (BMC) is all set to introduce a chatbot feature on its app, which would make it easier for citizens to communicate with the civic body.
The introduction of chatbots is part of BMC’s comprehensive efforts undertaken by the disaster management department to improve communication with Mumbaiites and streamline the way complaints are handled.
The chatbots would be introduced in phases, and initially, it will be available only for complaints related to potholes which are reported through WhatsApp numbers given on various advertisement hoardings around the city.
This feature would also help citizens track the status of their complaints on BMC’s online citizen portal.
Kakani said, “At the start, it will not be fair to filter out requests which will be dealt in person, and those that will be dealt automatically. Once we get to understand the nature of complaints, a filter can be put in place.”
Kakani said that at first “it would not be fair” to filter out requests which are dealt in person or those that can be automated as they need time to understand what kind of complaints users have so a filter could be put in place.
Mumbai BMC Chatbot, The chatbot is developed by the Information Technology department of BMC. The feature is currently under development, but once completed will be available on the Disaster Management Mobile App for citizens to download and use easily.
Citizens can make their complaints related to potholes through WhatsApp numbers given on various advertisement hoardings around the city by simply messaging it along with location details in order to get it resolved. With this feature, citizens can also track the status of their complaints on BMC’s online citizen portal.
The introduction of chatbots is part of comprehensive efforts undertaken by BMC to improve communication with Mumbaiites and make all services offered by them accessible in an easy way to reduce hassle for its users.