Google introduces Bot-in-a-Box: In the age of technology, people are constantly looking for ways to make their lives easier. The latest company to do so is Google with its Bot-in-a-Box feature. Google announced on Wednesday that it is taking its conversational AI tools to the next level.
The idea behind this new product is not only to help businesses more efficiently reach out to digital customers but also to make them feel like they are talking directly to a human representative of the company.
On Wednesday, Google introduced Bot-in-a-Box as a conversational AI tool and released it in Google’s Business Messages system.
This new tool is meant to help enterprises connect with their digital customers on different branded channels, such as Google Maps or Search, using virtual agents.
In order to deploy this new technology for businesses looking for a more efficient way of communicating with their consumers, the company used its AI tools – including Dialogflow.
“With this offering and offerings similar to it, vendors are really trying to make chatbots really accessible to organizations that don’t necessarily have an in-house development team,” Miller said.
Google’s new Bot-in-a-Box supports “custom intents,” meaning that the bot can understand different ways customers are asking for things and respond accordingly.
By using this conversational AI tool, companies will be able to improve their understanding of customer preferences and needs without having to write any code themselves.
For example, a business looking for a way to better connect with their customers might want to use Bot-in-a-Box on Search.
With this feature, companies will be able to create virtual agents that can answer questions from users looking for specific locations or offer recommendations based on what the customer is searching for.
This type of technology makes it easier and much more efficient for businesses to answer questions from customers looking for a specific location or product.
Not only can companies use this feature on Google Search, but also on Maps and Assistant as well. This means that businesses will be able to create chatbots specifically designed to help users find what they are looking for when searching through these different channels.
Not only is the ability of virtual agents to answer questions convenient for customers, but it also saves businesses time and money.
For example, rather than having a human representative manning the phones 24/seven or spending hours writing code to create chatbots that can help users find what they are looking for on their own, businesses using Bot-in-a-Box will be able to do both of these things in a matter of minutes.
Google introduces Bot-in-a-Box, The possibilities with this new conversational AI tool seem almost endless and Google has already seen success with its efforts to help businesses connect more efficiently with their customers using chatbots.
In fact, the company reports that over one-third of all mobile searches on Android is “conversational” meaning users are looking for information using voice search or messaging apps.