Moveworks AI Platform Breaks: Chatbots are increasingly becoming the new customer support interface. Moveworks’ AI platform breaks through the NLP barrier by supporting five languages, including French, Italian, German, Spanish, and Portuguese.
This announcement marks an important milestone in Moveworks’ development of its artificial intelligence (AI) capabilities to deliver chatbot functionality that can be used globally across different markets.
This will make it much easier for service desk teams to support customers who are not native English speakers.
Moveworks’ AI platform is a customizable chatbot that can be deployed in multiple languages.
The Moveworks’ AI Platform was designed to empower service desk agents with the right information at the right time and provide customers with fast resolutions for their issues.
This means enabling ITSM teams around the world to deliver flawless support experiences by leveraging Moveworks’ chatbot platform.
The announcement of the new languages is another way in which customers can benefit from the breadth and depth of capabilities that Move works offers for its AI-powered platforms, including being able to support agents with dynamic information retrieval via integrating APIs into their own systems.
The firm believes that its conversational AI approach — which uses no script or system integration prep work — is the future of workplace AI.
Moreover, their platform goes beyond translation to understand support issues in any language, leveraging bespoke natural language understanding (NLU) models trained to make sense of enterprise jargon.
To handle requests end-to-end, Move works employs cross-lingual information retrieval, which ranks all accessible responses based on their relevance.
To meet the ever-increasing demands of global enterprises, Move works is expanding its AI capabilities. The company already has six languages available on its chatbot platform and will be adding more in 2022.
Moveworks’ conversational AI approach ensures that employees can work seamlessly across different markets while empowering them with an easy-to-use customer support interface.