Chatbot Applications: Top 10 Use cases of Industries That Use Chatbots

Chatbot Applications: The Top 10 Use cases of Industries That Use Chatbots

Chatbot Applications: Industry-specific chatbots have been the talk of the town in terms of technology. Customers and businesses have joined the revolution in flocked over the last few years.

Customers benefit from chatbots because they get faster responses, better customer service, a smoother sales process, and a more personal relationship with the businesses they buy from.

Chatbots help industries reduce support costs, raise conversion rates, increase customer loyalty, shorten sales cycles, and generate more leads. 

Industry-specific report on chatbot applications 

We’ve seen chatbots used in a variety of businesses for a variety of purposes. As a result, we’ve decided to identify the top ten industrial chatbot adopters. Companies that use chatbots, as well as their use-cases. There are other chatbots that are tailored to specific sectors. 

E-commerce Chatbot Applications 

Understanding how business chatbots are employed in the e-commerce industry. It aids in comprehending some of the industry’s difficulties. 

The global e-commerce market is expanding. The total value of retail e-commerce sales in 2017 was $2.3 trillion around the world. In addition, by 2021, e-commerce revenue is expected to treble to $4.88 trillion.

Traditional customer service and sales tools like phone calls, emails, and social media have all but disappeared as a result of the

problem’s near-exponential expansion. If you’ve been relying solely on those three for your e-commerce platform, chances are you’ve had problems as well. 

The Pharmaceutical Industry 

Doctors already have a difficult job to do. Doctors, nurses, and medical industry employees alike suffer from the intense focus and attention to detail that being a medical practitioner necessitates.

According to studies, administrative work accounts for one-sixth of a physician’s working hours. Taking the time and focus away from more critical tasks while lowering overall professional satisfaction. Consider the easy task of making appointments. 

Chatbots may quickly automate what would normally need forms, misinformation, and human entry into computers by staff. Chatbots can also help to synergize front-office healthcare by allowing patients to send information to the bot ahead of time. 

Human Resource Chatbot Applications

The Human Resources industry is one of the most significant internal parts of a company’s long-term performance.

While hiring, your HR department is also responsible for a myriad of other duties that have a direct influence on your bottom line but aren’t as visible.

Legal compliance systems, audits, conflict resolution, policy design, streamlining, training, and leadership development are examples of such duties. 

Travel Industry Chatbot Applications

People from all around the world are traveling more as the world becomes smaller. More foreign clients are likely to desire to do business with travel and tourism companies today than at any time in the past.

And, for the first eight hours, this is good news. Because one of the challenges of owning a travel company that caters to customers from all over the world is working local business hours. 

Your clients, on the other hand, are global citizens who will access your website at any time. So if you only spend 1/3 of your day talking to clients, you’re losing 2/3 of your leads. 

Real Estate Chatbot Applications 

Around the world, the real estate market is booming. From downtown Los Angeles to the suburbs of South India, the real estate market is growing in size and scope.

Low borrowing rates all throughout the world, improved job markets, rising consumer confidence, and greater interest from international buyers have all contributed to this optimism.

Because the average cost of losing a customer in real estate is far larger than it is in e-commerce, each lead you lose represents a significant amount of revenue. 

Industry Banking 

Customers can now participate in fiscal behavior that was previously unthinkable due to the growing complexity and sophistication of technology.

Customers may transfer dollars, exchange information, authenticate, and perform transactions from the palm of one hand while sipping coffee from the other. It almost seems as if the only reason you’d need to physically visit your bank nowadays is to speak with a teller.

Hospitality Chatbots 

Hospitality, like the travel and tourist business, has grown dramatically in recent decades. Low unemployment rates around the world have enabled people with disposable income to enjoy the comforts of travel and free time.

They’ve been spending that time away from home because of low-cost, better-connected flights mixed with lower-cost lodging. 

The Food Tech Industry 

Working in the field of food technology is one of the most demanding. The sector demands solutions that will enable it to scale as one of the fastest-moving SKUs in the world, with incredibly short shelf lives and high-stakes support.

The number of internet users in the Food Tech ecosystem has risen dramatically. As a result of the lockdown last year, there was a considerable increase in demand for food delivery services. 


Logistics is a tough sector to break into. And it’s for this reason that a Logistics Chatbot makes sense. The logistics business cost 14.4 percent of India’s GDP in 2018, according to the India Brand Equity Foundation.

Customers are frequently dissatisfied with the industry. Their lack of trust is reflected in issues such as product finding, tracking, transactions, routing, and even product safety. Above all, businesses struggle with communication. 

Edtech industry Chatbot Applications

Before the pandemic compelled all education to shift online, EdTech was a promising field. This industry is expected to grow in value by $404 billion globally, according to HolonIQ. The scenario is similar in

India. Over $2.2 billion was invested in Edtech startups just last year. In fact, the number of startups in this industry has surpassed 4500 and is expected to continue to rise rapidly in the future. 

Artificial Intelligence (AI) in education is assisting with personalization and customization, depending on the situation. This will be especially useful now that we are seeing a shift toward digital education, even in prestigious schools.

This presents both an opportunity and a significant challenge for market participants in terms of properly serving everyone. Teachers, parents, and students will all have questions about online education because it is new to them.

Read More: What is the Best AI Chatbot? An Exclusive List!

About Bhavika Juneja

Sr. Consultant at Yugasa Software Labs - App | Web | IoT | AI
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