healthcare chatbot use cases

Top use cases of WhatsApp chatbots in healthcare

Whatsapp chatbots in healthcare: Due to the pandemic over the past several years, the majority of healthcare businesses have chosen to use user-friendly, cutting-edge AI-powered chatbots to provide patients and clients with the best possible experience.

Chatbot integration allows the healthcare industry to streamline many processes. 

In this article, we’ll examine WhatsApp chatbots in the healthcare sector and how they can employ to improve healthcare. 

Identifying symptoms WhatsApp chatbots in healthcare

With the help of your healthcare chatbot, your patients may self-report their symptoms and receive a diagnosis over WhatsApp. 

In no way are these bots supposed to replace doctors or other healthcare professionals; rather, they are meant to support them and enhance their effectiveness. 

These evaluations are intended for provisional diagnoses rather than conclusive ones. 

Booking appointments for your health center or healthcare service 

healthcare chatbot use cases

The bot can recommend patients to departments and doctors within your hospital, share their schedules, and even assist patients in making appointments for consultations and checkups after evaluating the patient’s symptoms and generating a preliminary diagnosis. 

Appointment reminders 

Missed appointments can be quite expensive for your hospital or clinic. 

In reality, 1 out of every 20 patients who schedule appointments simply fails to keep them, costing the healthcare industry a staggering £216 million per year in lost revenue. 

Many of these wasted opportunities could have been prevented; many of them happen as a result of patients who forget they ever had an appointment in the first place. 

Sending appointment reminders and asking your patients to confirm their presence can both be done using your chatbot. 

Medicine Reminders 

People frequently forget to take their medications on time due to the busy schedules they live. 

This is true for young people who must balance their time between school, extracurricular activities, and social life, for adults who spend a significant portion of their day working and traveling, as well as for elderly patients whose memories may not be as sharp as they once were. 

They could receive reminders via a chatbot whenever they need to take their medications, ensuring that they do so on time and without forgetting. 

This would keep them healthier and speed up their recovery from whatever ails them. 

Making payments 

It might be very inconvenient to wait in line at a hospital to schedule and pay for medical consultations. 

This is particularly true when people have to arrive early, stand in line, and then decide whether they want to leave and return for their appointment or just wait at the clinic or hospital for an hour (or several) until it’s time for it. 

Simply enabling people to schedule appointments and send payments through your chatbot will help to alleviate this pain. 

Additionally, because customers would pay in advance for the appointments, it would be much less likely that they would miss them.

Giving assistance and relevant information 

healthcare chatbot use cases

When you employ a chatbot for healthcare, you may give immediate answers to your patients’ questions, especially the frequently asked questions (FAQs). 

They do not require individual attention from medical professionals and are constantly coming in.

This enables you to deliver healthcare services more quickly, gives your healthcare experts more time to focus on activities that would benefit patients more, and even raise customer satisfaction levels for your healthcare company more effectively. 

Once more, these chatbots serve to automate straightforward patient inquiries that do not require a healthcare provider’s attention and do not attempt to replace healthcare providers. 

Any questions that require individualized attention from healthcare professionals can be conveniently sent to them using the live chat feature. 

Uploading documents 

Patients can use the chatbot to send a copy of necessary documents directly over the bot rather than having to email them, upload them on the website of the healthcare institution, or bring them with them for their visit. 

This eliminates the fear of having left their documents at home and the associated consequences, which raises customer satisfaction levels. 

Patients can submit their papers using chatbot technology to popular messaging services like WhatsApp, and thanks to integrations, these documents are then automatically stored in the databases of healthcare organizations. 

Storing the patients’ patient data for doctors to access it 

You can integrate your chatbot with your database and other systems to gather all the data about your patients and their medical histories in one location so that doctors can quickly access it without having to search through a storeroom full of documents. 

By doing so, they can better serve their patients and potentially save lives because they can access the patient’s medical history quickly. 

Even the amount of time spent on data entry is cut down when your chatbot is integrated with your backend systems. 

Sharing digital copies of prescription medications and health records

Your patients would require access to their medications and medical information. 

If they required medical care when they were in a completely different region of the country (or possibly the entire world). 

You should make it simple for them to obtain and download digital copies of these if they don’t already have physical copies on hand. 

And what could be simpler than a brief message sent via the app they use the most? 

Give your patients direct access to their medicines and medical records via a chatbot to make it simple for them to get the correct healthcare services wherever they are. 

Final thoughts 

One of the sectors with the quickest growth is the healthcare sector. 

To improve healthcare operations and improve consumer satisfaction, many processes can be automated. 

As they don’t involve humans, chatbots are essential in avoiding misunderstandings and redundancies in a variety of operations. 

To discover more about how chatbots can expand your healthcare institution’s customer base and enhance the patient experience, get in touch with us right away.

Read More: How Chatbots are Beneficial in HealthCare

About Neilu Mittal

Marketing Manager at Yugasa Software Labs
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