Chatbot for Training: Today most of the business uses so many communication channels to communicate with their customers, a chatbot is one of the most popular channels.
A businessperson can treat a chatbot as a brand representative, it forms the first impression about your company, so you need to build a chatbot as smart as possible for this purpose it is very necessary to find the best chatbot development companies and work on it.
Testing and training of the chatbot must make sure is an ongoing process and it doesn’t end after launching. This service should give after selling your products then only it is possible to gain customers’ trust.
Below are the points which will guide you through this
Chatbot for Training – Keep in mind the target persona
To comprehend who is your targeted user, you have to gather and examine customer’s information and analyze them.
If relevant, consider things like gender, age, area, language, pay, industry and employment title, leisure activities and interests, their purchasing conduct, and the most critical difficulties. Try not to stress in the event that you don’t have all the data in the customer base, you can send reviews or have client meetings to fill in holes.
Investigate the data you have gathered. Are there any examples, or things are in common for your clients? View your discussions with these customers, have a go at featuring things that associate them.
Note you don’t just have just a single purchaser persona. You can make at least two profiles in the event that you have to.
After you have made sense of your objective persona, you have to comprehend the principle customer’s solicitations. On the off chance that you are pondering where to begin, visit your client care or technical support and locate the primary reasons, why that customer contacted your organization.
This will assist you with understanding what are the most famous issues which your chatbot should deal with. At this stage, you don’t need to be explicit, attempt to characterize the principle kinds of issues your clients have.
Categorize customer requests
Categorization of the Customer requests helps businesses make a chatbot more efficient and responsive.
To make you understand, what categorization actually is, here is the example
If you visit a Software development company webpage for the concerns relating to mobile apps like, cheap mobile apps, what are ionic apps, future of apps, etc then these all can be put under a category of Mobile application development
Now, this categorization helps chatbot to effectively respond to the user’s query.
Datasets – Chatbot for Training
When you created categories based on requests, you need to mention as many ways of saying/request as possible. The more different ways of sayings you collect, the more data you should train a chatbot and prepare to get a more natural way of interaction.
There are two ways to train a chatbot according to the availability of the dataset,
Train with the available data: Find previous interactions with your customers from call logs, scripts, email chain, analyze FAQ, and check-in official email to find repetitive requests then create a dataset to train the chatbot.
Train with the pre-made dataset: these ready to use datasets are useful when you need to train your chatbot Natural Language Processing fast. This dataset has already made questions and answers and helps you get the basic information.
Now, The testing part. The best way to test chatbot is to have a conversation with it and pay attention to the following
- Bots Flow
- User Experience (UX)
- Response Speed
- Chatbot’s Accuracy
- Fallbacks and what happens when it doesn’t understand a user
- Is it interesting to talk to a bot
Options on how to find users for testing
First is to ask your co-workers to join the testing and collect training data from their interactions. Although, remember that your data can be biased as they are familiar with specific terminology, your company, services, etc.
Also, you can ask your real customer to take part in beta testing of the bot. you can also ask your current clients to chat with the bot for some reward like a discount or a coupon.
A progressive mindset to be implemented
Keep in mind that you need to improve your chatbot constantly. A chatbot analyzes the conversation it had with its users to help him become more smart and effective
Firstly, you need to analyze in which areas your chatbot is lagging and need help and practice, now, after identifying the problem take proper measures to rectify it for example if the bot finds it difficult to understand the intent of the conversation then make it practice more related to this and provide it with the proper date so that it can work better
Provide proper support your chatbot
We recommend you to have a person who will provide the necessary chatbot support to your client. The main task of this person would be to take over the communication process if something went wrong. This will help you retain the lead and potential client.
Also, be sure to add a Live Chat option or train NLP to understand this request. This is key so a user could contact a real person if something goes wrong.
Without any technical knowledge, you can still help in the task of training a Chatbot. This is such a simple task as it depends on the data and the users. Hope this blog helps you in understanding the depth of chatbot.
Read More: The Future of Chatbot from the Expert